Monday, June 12, 2017

Messages won’t be able to relax pissed off customers

Messages now has a Business Chat feature that allows companies to communicate directly with their customers. Simply open the app, type in the company name, and have a friendly discussion with a bot. As much as companies would like to think Messages is a more convenient channel for customer support ー will people really want to rant about their problems to a bot 一 privately? Established companies that have Twitter accounts understand that their accounts double as customer support and a damage control center. Anyone and everyone can unleash their rage publicly and receive likes or RTs from fellow customers who…

This story continues at The Next Web

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