Why Amazon’s Whole Foods purchase is set to change customer service

There’s a new prediction on how Amazon’s acquisition of Whole Foods will change customer service. Brick and mortar stores will start sporting the same customer service apps provide. One company that has a particular expertise in this field is Helpshift which provides customer support services through apps.  They claim that the brick and mortar stores who have an app often see customers interacting with the app instead of actual humans because they say the experience is better and the online help is more informative. “We see Amazon’s acquisition of Whole Foods as part of a growing trend of digital and…

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